The truck was already loaded and ready to be delivered to an important customer when a quality issue came to light. When the operations leader found out about the problem, he quickly arranged a solution.

In my younger years, whenever I heard “It is better to give than to receive,” I thought it related to birthday and Christmas presents. Now—because with age comes wisdom—I understand that giving has a much broader meaning. 

John Jennings describes how he once had to deal with an unusual problem. A pregnant employee came to him and said that a coworker put a curse on her unborn child. He asked the other coworker, did you put a curse? When the coworker said yes, he told them, “You have to take it off.” So they did.