According to the ASQ Quality Glossary, voice of the customer (VOC) is defined as, “The expressed requirements and expectations of customers relative to products or services, as documented and disseminated to the providing organization’s members.”
It’s safe to say that all quality practitioners are familiar with the control charting terms “common cause” and “special cause” variation. However, how many have really thought about their interpretations and associated action plans which could also add to variation?
If you aren’t excited about manufacturing today, you might need to visit Mississippi. There you’ll find the PACCAR Engine Company (PEC) plant, where process improvement has been a constant since its launch in June 2010.
Chamberlain has worked for the company over the last three years, starting out as the business development manager for the HDI product line and moving quickly into the director of sales role.
The achievement of A2LA accreditation demonstrates an organization’s competence to manage and perform the activities defined by its Scope of Accreditation (A2LA Certificate # 4174.01).