Zero Defects Part II: Let Employees Help Improve Quality David Crosby August 26, 2009 In part II of his response, Crosby goes into further detail about the reality of implementing zero defects. Read More
Responses to: Can You Achieve Zero Defects? David Crosby July 28, 2009 Dave Crosby responds to naysayers by commenting on whether achieving zero defects is realistic.Read More