ORLANDO-The 18th International Conference on ISO 9000, March 14 to 16, 2010, at the Rosen Plaza Hotel, in Orlando, is accepting paper proposals. Deadline for submission is August 31, 2009. The 2010 conference will consist of technical sessions on March 15 and 16, 2010, and preconference workshops on March 14, 2010.

Conference Theme

Organizations encounter ever-increasing pressure to incorporate social and environmental impact management into business objectives. Forced by the challenges of the global economy, new opportunities are emerging for innovation and policy that leverage a sustainable approach to doing business. In order to endure the next evolution it will be necessary to recognize the organizational and individual elements critical for success and “Step up to Sustainable Enterprise”. These profitable strategies integrate international standards, management systems, core competencies, risk management, measurement systems, communication, leadership and originality.

Areas of Interest

The 2010 Conference Committee is seeking proposals for technical presentations and workshops. We are especially interested in practical information, proven strategies, and lessons learned. Technical presentations are typically 35 minutes including Q & A. Workshops vary from 90 minutes to one day in length. There is no limit to the type or number of proposals that you may submit.

The 18th annual conference, “Step up to Sustainable Enterprise” will feature presentations on a variety of business-sustainability issues, including:

Industry Benchmarking

Aerospace, Defense, Medical Device, OHSAS, Environmental, Food & Beverage Safety, Health Care, Transportation, Automotive, Manufacturing , Financial & Banking (SOX), and Service

Standards, Trends & ISO Evolution

--The Future of Certification?
--ISO 9001
--AS9100 for Aerospace & Defense
--ISO 13485 for Medical Devices
--TS16949 for Automotive
--ISO 14001 Environmental Management Standard
--OHSAS 18001 and 18000 Occupational Health and Safety
--ISO 19011 - Guidelines for Quality and/or Environmental Management
--TL 9000 Telecommunications Quality Management System Standard
--ISO 17025 for Testing and Calibration Laboratories
--ISO 22000 Requirements for a Food safety Management System
--ISO 13485, EU Directives & FDA

Optimizing Operational Excellence

--Standards/Systems Integration and its Effect on the Bottom Line
--Back to Basics: Rules, tools and fundamentals for performance
--Leveraging crisis mode with quality initiatives
--Applying Lean Principles to Downsizing Efforts in Cost-Cutting


Disciplined Problem Solving

--Root Cause Analysis
--A3 Problem Solving process
--DMAIC (Define-Measure-Analyze-Improve-Control)
--OODA Loop (Observe-Orient-Decide-Act)
--8D (Eight Disciplines Problem Solving)
--PDCA (Plan-Do-Check-Act)
--TRIZ (The Theory of Inventor's Problem Solving)

Systems Planning

--Social Responsibility
--Entrepreneurial Thinking
--Leadership to Drive Change
--Freedom To Manage (F2M)
--Open Systems Theory
--Strategic Alignment & Deployment

Building CPI into Organizational Culture

--Auditing for ROI
--Process Validation
--Analysis of Data
--Lean Six Sigma

Risk Management Methods & Tools

--Risk Analysis (i.e., FMEA)
--Risk Approach to Validation
--Statistical Process Control (SPC)
--Lifecycle Analysis (LCA)
--Leveraging Positive Risk
--Cost of Quality

Global Supply Chain Management and Improvement

--Business to Business (B2B)
--Program Management
--Acquisitions & Mergers


Customer Relationship Management

--Quality Function Deployment (QFD)
--Voice Of the Customer (VOC)
--Effective management of Customer Complaints

Professional Development

--Getting Hired in Tough Times
--Intergenerational Workforce Management
--Time Management
--Facilitation Skills
--Preparing for Certification Exams

Proposals will be reviewed by the Technical Committee for relevance to the theme and objectives, demonstrated application, and technical content. Priority will be given to best practices, new and unique approaches and case studies, and interactive sessions that have resulted in measurable improvements to organizational processes and/or customer satisfaction.

Proposal Guidelines

a) Complete title of the presentation or workshop. Please limit the title to 60 characters.

b) Author(s) name, title(s), and organization(s). For multiple authors, please indicate clearly to whom correspondence should be made and list the principal author first.

c) Full mailing address, telephone, fax and e-mail for each author listed.

d) Indicate the target level of audience by specifying one of the following: Basic (beginner), Intermediate (practitioner), or Advanced (expert).

e) Indicate the industry sector for which the presentation is most suited for, i.e., general, manufacturing, service, government, automotive, aerospace, health care, finance, agriculture, etc.

f) An abstract not to exceed 500 words.

g) A biography of the author(s), 500 words maximum for each author.

h) For workshops, please submit a one-page workshop description and outline with key learning objectives, and indicate the optimum duration for the workshop.

How to Submit

Please submit your proposal electronically to: [email protected]

Authors of accepted proposals will be notified by October 30, 2009, and will receive further instructions for preparing their presentations. The conference registration fee will be waived only for the principal presenter. There will be no additional compensation for the presenters.

For specific questions about proposal submittals you may contact us as follows:

Attn: Tom Perkins, Technical Program Chair International Conference on ISO 9000 4 Camden Drive, Pittsburgh, PA 15215 USA

e-mail:[email protected]

For specific questions about proposal submittals, call (412) 782-3383. For regular updates, visit the conference Web site atwww.iso9000conference.com.