SANTA BARBARA, CA.--ALG, Inc., a subsidiary of DealerTrack Holdings, Inc.,
announced that Toyota suffered a sharp drop from 1st to 6th
place among mainstream brands in ALG’s Spring 2010 Automotive Consumer
Attitudes Survey, leaving Honda with a commanding lead over all other
mainstream brands.
Toyota’s Perceived Quality Score (PQS) of 67.6 was down a remarkable 20%
from 84.0 in the ALG Fall PQS 2009 survey. Honda’s score of 83.2 was
down 1%, but 12.6 percentage points above runner-up Nissan’s score of
70.6, which was up 3% from last fall. Rounding out the top five
mainstream brands were Ford Trucks (up 5%), Subaru (up 4%) and
Volkswagen (down 1%).
“Toyota’s dramatic decline in ALG’s Spring 2010 PQS obviously reflects
its recent quality issues and the ensuing media storm around its massive
vehicle recalls,” said Matt Traylen, ALG’s chief economist. “Assuming
there are no further quality problems, the media focus gradually
diminishes, and Toyota stops its heavy incentive spending within three
to six months, we would expect Toyota’s PQS to stabilize and begin to
improve later this year. However, reclaiming the top spot from Honda
will clearly be a formidable task.”
Lexus also lost its position atop the luxury PQS rankings, falling to 3rd
place. However, its 6% decline from the Fall 2009 survey left it with a
PQS of 81.5, still relatively strong and only 1.7 percentage points
behind the new luxury leader, Mercedes Benz. Mercedes’ PQS of 83.2 was
up 1% from last fall, while BMW was second at 82.6 (down 1%). Porsche
and Acura rounded out the top five luxury brands. Other than Lexus, the
biggest change among luxury brands was Saab’s 5% decline from last
fall’s survey.
Mr. Traylen commented, “While Lexus’ PQS has been affected by the recent
recalls and media attention, its declines are not nearly as significant
as Toyota’s. With the top eight luxury brands only 10 percentage points
apart in the Spring 2010 rankings, consumers seem to view the most
competitive brands as offering relatively similar product quality.”
The biggest gainer among mainstream brands was Kia (up 10%), although
its score of 47.1 remains relatively low. Ford Cars were up 8% to a
score of 66.8, less than a percentage point behind Toyota and good for 7th
place on the mainstream list. Also posting strong gains were Hyundai and
Chevrolet Cars (both up 5%). ALG tabulates results separately for
domestic manufacturers’ cars and trucks/SUVs due to the wide perception
gap that exists between these two categories.
Toyota's Quality Score Drops 20% in ALG Spring 2010 PQS
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