No doubt you’ve heard the saying “Attitude Is Everything”? While attitude might not really be “everything,” in many situations it is the single most significant determining factor of success.

The quality profession has existed for nearly three-quarters of a century. In 1946, quality professionals rallied together to create the American Society for Quality Control.

When we talk about a culture, we refer to the values that are shared through stories told throughout the country, state or neighborhood.

Successful change agents consider the big picture.