It would be an obvious understatement to say that technology plays a key role in just about everything we do, as well as how we do it.

Many times, in the world of quality, there are resources available that are unknown to many of our colleagues. One of these resources is the standard ISO 10012: 2003, “Measurement management—Requirements for measurement processes and measuring equipment.”

For a robust quality environment to exist and prosper there has to be teamwork. However, there are misunderstandings about the team of teamwork. For many organizations, it means launching and maintaining teams for isolated projects to improve various outputs.

Long-time quality professionals agree: the industry is not the same as when they started. No longer are quality managers seen as the police officers of the plant, checking to make sure nothing has gone wrong.