Bridging the gap is a popular idiom derived from Old English. In its earliest use—and not surprisingly—bridge meant “to make a causeway” and gap meant “an opening in a wall.” So, to the drywallers, civil engineers, and road construction crews of the early 14th century (Ha!), bridging a gap was quite literal.

I am in my tenth year as a part-time instructor at Western Michigan University, currently working with junior- and senior-level engineering students. I instruct the hands-on metrology lab of Dr. Pavel Ikonomov’s metrology class. We have about 15 weeks for this three-credit hour class to introduce metrology, focusing on precision measurement. We have about 45 students taking three hours of lecture and three hours of lab each week.

It’s a rare company that doesn’t want to implement a better quality system, resulting in performance excellence for their company, employees, customers and stockholders. However, the pursuit of quality is easier said than done.

Whether you’re training employees, tracking defects, or conducting audits, a good quality management system should make life easier.