Quality Professionals Need to Remember Crosby's Message
August 4, 2014
Philip Bayard “Phil” Crosby, one of the most influential quality gurus of the 20th century, passed away August 18, 2001, so I thought it fitting to focus on some his messages for this August column.
Quality professionals like what they do. According to respondents from Quality’s 14th annual State of the Profession Survey, half of respondents said they are highly satisfied with their job and 44% said they are moderately satisfied.