Over the years and many incidents (accidents, injuries, failures, nonconformances) later, I’ve come to recognize that there are many contributing factors to an incident. The key is the corrective action taken. Does the corrective action prevent the incident from recurring? 

Sometimes the smallest act of recognition can bring people to tears. Even a simple printout of someone’s idea can make him or her feel validated and seen.

SPC quality control keeps medical and pharmaceutical manufacturing processes operating at their highest levels. 

Go-to. It’s become a very popular term, one we have all probably heard, particularly if we talk business or watch sports.