It is no wonder that cost of quality is defined in different ways.
February 15, 2018
In 2011, Sipho Tjabadi, general manager, Eskom Quality Management, South Africa, spoke at the ASQ Audit Division Conference. To punctuate his keynote address’s points, Tjabadi brought a video titled “The Cost of Quality.”
In automotive manufacturing, reducing quality costs can be like trying to bail out a leaking boat. You can empty bucket after bucket over the side, but you can’t get above water until you plug the leaks themselves.
Too often users of precision measuring instruments and gages end up with the wrong equipment and don’t find out until it’s too late. ‘Too late’ means after rejects are detected by in-house measurements or in worst case scenarios, by their customer.
Many companies have established incoming inspection to measure, evaluate, or audit purchased components and raw material to ensure conformance to quality standards and performance requirements.