Good leadership is necessary for any successful company, no matter what circumstances surround your business. But in times of crisis it becomes even more important. How your company weathers this crisis may have lasting effects for years to come.
Some time ago, I spoke to a group about organizational culture. Considering what is happening today it might be appropriate to present a few thoughts to a broader audience. Each person can determine how it might apply to their circumstances.
A company with a highly developed culture of quality spends, on average, $350M less annually fixing mistakes than a company with a poorly developed one (Harvard Business Review, 2014).
Since change has been constant since the dawn of man, it might be reasonable to think that industrial management has the process institutionalized...but that simply is not the case, at least in many organizations.
When people criticize negative feedback, they often misunderstand what it means to be an effective leader. We are surrounded by books and articles advising leaders to inspire.
You’re an inspector. Perhaps you’re an auditor. Maybe you’re a supervisor. Your job title specifies what you do now. What do you want to do in the future? More importantly, who do you want to be in the future? Where do you want the quality profession to take you next? These are all important questions.
In late September 2018, NBC began televising “New Amsterdam,” a medical drama inspired by Dr. Eric Manheimer’s memoir, “Twelve Patients: Life and Death at Bellevue Hospital,” and his 15 years as medical director there.
The truck was already loaded and ready to be delivered to an important customer when a quality issue came to light. When the operations leader found out about the problem, he quickly arranged a solution.
Successful management and leadership of the quality department for an organization involves an integrated approach that includes a communication network that extends both horizontally and vertically within the organization as well as outward to customers and suppliers.