Mick Jagger sings that he “can’t get no satisfaction.” Double negatives aside, perhaps Mick should have worked in the quality field.

When we talk about a culture, we refer to the values that are shared through stories told throughout the country, state or neighborhood.

Perhaps you’ve heard that Six Sigma is fading. In some circles Six Sigma is not the amazing continuous improvement methodology that it was once thought to be.

Last month’s column explored one of Peter Drucker’s masterworks, “The Effective Executive.” This column analyzes additional insights to improve organizational effectiveness.

Technology continues its dramatic advances and it’s as much daunting as it is exciting to think about what the future has in store for us. Certainly the economic landscape is a minefield that presents a multitude of challenges.

The engineering design process—based closely on the scientific method—is “the set of steps that a designer takes to go from first, identifying a problem or need to, at the end, creating and developing a solution that solves the problem or meets the need.”

You need to discuss a quality process change with a co-worker. It’s no secret around the office that your co-worker doesn’t like change and is particularly resistant to discussing a process change.

The "change agent" is vital to a company's survival.

The certification covers marketing and sales of high precision optomechanical instruments.