Standards, whether ISO or not, are essential because they offer guidance for ensuring your organization’s products and services consistently meet customer requirements.

Agency describes the relationship between a principal and an agent who acts on the principal’s behalf. Common principal-agent relationships include employer-employee, client-attorney, and property owner-real estate agent.

A number of years ago it was my pleasure to become acquainted with Philip B. Crosby, author of “Quality is Free” and a number of other books on quality and leadership.

In his 2013 Forbes article, “What is Leadership?,” Kevin Kruse attempts to define the subject by first analyzing what leadership is not, or more accurately, how individuals and organizations have mis-defined it.

Contrary to what many people think, the proceeds of life insurance policies are not tax free. That does not necessarily mean that an estate will have to pay tax on the proceeds though.

With the beginning of the New Year it is time to think about setting goals. It shouldn’t be restricted to a once a year exercise, but that’s the way many of us think.

The one constant in life is change. No matter the status quo or how great the plan, one can almost guarantee that something will come along to alter that status quo, or bump that great plan of course.

A management systems standard (MSS) provides an internationally agreed-upon model for organizations to follow to ensure the proper handling of day-to-day operations.

There’s an old rule of thumb among suppliers of precision gages that tighter tolerances mean higher prices. This is understandable considering the extra effort involved working within such boundaries. But not all gage users understand this.