While there are many important quality management principles, this time we will look at continuous improvement. Perhaps the idea most commonly associated with quality, it means never being satisfied with the status quo.

Have you given any thought about the difference between someone focused on being a perfectionist or a high performer? The difference is quite remarkable. Let's talk about the drive to be perfect and what it can cost you.

Creativity—the ability to imagine things that do not exist and make them a reality—is said to be one of the things that elevates humans above other species.

Lean and agile are well recognized in the manufacturing sector and in the quality community. Like many quality methodologies, lean and agile work in tandem and separately, depending on an organization’s needs. Where do these methodologies meet and diverge, what are their driving principles, and how you can add them to your toolbox (or convince others to do so)?