Voice of the Customer (VoC): Enhance Quality by Capturing Stated, Implied and Silent Needs is the first in a series of Insight Reports dedicated to helping you improve your quality management by mastering the Voice of the Customer methods.

The fundamental requirement of any probing cycle on a machine tool is acceptable and reliable metrology. In addition to this, the metrology must be achieved in an acceptable time.

Displacement, distance and position can be measured using laser triangulation sensors. The reasons are clear: easy installation, large measuring ranges and high accuracy. Enhanced functionality enables the optoNCDT 1420 laser sensors from Micro-Epsilon to perform measurement tasks even more quickly and efficiently.

Find detailed, clear information on the correct use of metrology products and instruments - including proper nomenclature, valuable tool diagrams, readings and much more.

What are the consequences of Quality failures? Most of the time, the costs relate to waste, inefficiency and customer dissatisfaction. Sometimes, simple Quality failures can lead to tragic loss of life, environmental damage, and significant financial liability.

Multiple management system standards are reaching the end of their three-year transition period, affecting all manufacturing and service industries.

Fast and reliable, PAUT technique has dramatically improved the probability of detection of defects inside a weld and became over the years a code compliant replacement solution to the radiographic testing. 

The convergence of the widespread availability of low-cost sensors, cloud and greater computing power has brought together a multitude of connected devices which can deliver information on manufacturing operations like never before. 

Many manufacturers are struggling with quality issues due to outdated or fragmented systems. These systems don’t provide the efficiency & visibility needed to manage quality events.