Articles by Jim L. Smith

Everyone feels frustrated occasionally. However, how many times do we think of this frustration as an opportunity to create something positive out of a negative situation?

If you have already curtailed your employee recognition practices and rewards programs or are planning to cut them, then you need to reconsider.

Achievers concern themselves with excellence, but they do not obsess over perfection. Achievers aim for success, not perfection.

To consistently surpass expectations and achieve higher levels of success, we must be able to see the big picture.

We seem to spend a lot of time thinking of failure (or the fear of failure) and success.

As quality professionals we should borrow from the wisdom of Charles Dickens. It is the best of times, it is the worst of times. It is the best of times because the need for continual improvement and for performance excellence is evident to quality professionals, business managers and the customers we serve.

At times it seems that the world appears to be spinning out of control. Sometimes there seems to be no end to the distressing news happening all around us.

What's the difference between being yourself and being your best self?

Every day we encounter challenging situations which test our resolve. How we choose to handle these situations are extremely important.

Sometimes the little opportunities seem to work out to have the biggest effect and can help transform us. Why is that?