Good products don’t just happen. Quality depends on processes, and a process approach outlines the steps for success. Like so many elements of quality, it requires methodical attention to detail and planning. 

In the August 2013 “Speaking of Quality” column, flowcharts, process mapping and turtle diagrams were examined, explained and compared.

Process maps and flowcharts are essential for your QMS. However, these tools are mistaken for the same tool and used interchangeably.