Even in a normal year, achieving high levels of quality is no small feat; it's a daily challenge that requires buy-in from everyone. This year, as COVID-19 wreaked havoc on supply chains, worker safety and consumer demand, maintaining high levels of quality became a nearly superhuman feat.
The characteristics of OE: improved quality; capability; shorter lead times; increased service levels; and lower cost—are best achieved when organizations consider five key execution drivers.
