Boeing needs to improve its manufacturing approach to prioritize transparency and continual improvement, which can also help other organizations improve their quality and bottom line.
Boeing's recent incidents have raised concerns about quality and safety. Some blame maintenance issues, not manufacturing. Regardless, it's a cautionary tale.
On March 9, NPR reported Boeing was unable to find any paperwork about the door plug and attributed a top Boeing official saying, “It was likely that such records never existed.” Roughly one day later, the Wall Street Journal reported the Justice Department had opened a criminal investigation.
"For years, I've been told, 'The safest part of your journey has come to an end.' Initially, I took this to mean just getting home from the airport, but now I question, 'Was I ever truly safe to begin with?'"