A quality management system program ensures that products and services meet predefined standards, customer expectations, and company-wide benchmarks. One key principle is "first time right," addressing errors immediately at every step.
Collaboration with customers, aggressive miniaturization, and advanced part qualification have earned this micro stamping component supplier the title of 2013 Quality Plant of Year.
Dealing with an unhappy customer doesn’t mean the customer is always right, but dealing with customer complaints presents frontline employees the chance to show your organization really cares about treating them with respect.
