A focus on customers should help any organization improve. Satisfy the customer and success will follow, or so the thinking goes. And it makes sense. Without customers, the best product or service is irrelevant.

The quality profession has existed for nearly three-quarters of a century. In 1946, quality professionals rallied together to create the American Society for Quality Control. Throughout the association’s 72 years, the profession has evolved as roles and responsibilities have changed and expanded.