Items Tagged with 'customer needs'

In the middle of the most chaotic, uncertain months of 2020, manufacturers discovered that the perfect antidote was to double down on quality and reliable delivery—turning to their enterprise resource planning (ERP) systems for the timely insights needed to navigate rapid changes in market demand and resources across their supply chains. 

Imagine this: Company A is an internationally respected, world-class company that manufactures high-end kitchen appliances. Their products are coveted by homeowners across the globe. 

People who work in manufacturing or quality control roles must ensure that produced goods meet a client’s exact specifications. One of the ways to do that is through a first article inspection (FAI).

Whether we realize it or not everyone’s job, including the quality professional, comes down to one thing; helping our companies, at least those in business to be profitable, make money! 

We have all experienced how frustrating it can be when an interaction with a company doesn’t materialize the way we expect.

Statistical process control (SPC) software is a large part of data collection and analysis in the modern manufacturing environment where quality control is a necessity. To understand what is needed from SPC software nowadays, we need to first understand the difference between traditional, on-premise SPC software and an e-commerce SPC solution.

Successful management and leadership of the quality department for an organization involves an integrated approach that includes a communication network that extends both horizontally and vertically within the organization as well as outward to customers and suppliers.

Voice of the Customer (VoC): Enhance Quality by Capturing Stated, Implied and Silent Needs is the first in a series of Insight Reports dedicated to helping you improve your quality management by mastering the Voice of the Customer methods.

How powerful would it be if your customer service could communicate an analysis of production quality for an order?

Many good companies fail. Whether you own a business, are employed by one, or have invested in one it is very disconcerting because your career and financial security are at stake.