The first half of 2020 found manufacturers having to pivot in the face of unprecedented challenges. Many had to halt production or, at the very least, slow production due to decreased demand and onsite worker limits.
If anyone has been in quality for some time, they have probably encountered managers who have painful connections to quality. It is likely that some managers would describe their experience as overwhelmingly negative. Some of these people extend these feeling into anything having to do with quality.
Greg Mann doesn’t want to brag. Although he’s proud of the company’s work, he isn’t satisfied. “We’re just getting started,” says Mann, the operations manager at Accurate Gauge & Manufacturing (Rochester Hills, MI).
When faced with most problems dealing with processes, products, or service, quality professionals typically implement two types of remedial actions which were handed down to us by experts like Dr. Joseph M. Juran, Dr. Frank Gryna, et al. “Control of nonconforming product” and “root cause analysis with corrective action” are two separate and essential processes.
There was a time, not so long ago, when everyone knew that “in-process” gaging meant installing a jump-on gage on a grinder to tell the control when the workpiece was at size.