If you're not meeting your NPS goals, try Root Cause Analysis (RCA) to identify and address the reasons behind it. Fixing recurring issues can significantly improve customer satisfaction.
Monte Carlo Simulation uses a mathematical model of the system, and the simulation provides expected values based on an equation defining the relationship between the inputs and outputs.
February 14, 2022
Testing potential improvements can get complicated when working with multiple suppliers in different steps of a process. Using a Monte Carlo Simulation can help illuminate the results you’d like to see.