Most people have heard the phrase, “What gets measured gets done”; however, more than that, organizational excellence comes from having clear world-class performance measures that are consistently achieved.
Are you struggling to implement Lean methods in your organization? In this column, we will discuss the biggest obstacle to practicing Lean and how emotionally intelligent leaders can address resistance from staff to successfully implement improvement methods.
The purpose of this article is to show different examples of how a quality professional can exert influence on colleagues and team members, without having direct authority over those participants.
Listen for a preview of an upcoming presentation from Grace Duffy, the president of Management & Performance Systems at The Quality Show. Her two sessions are: The Building Blocks of Organizational Culture and Where Will Quality be in Five Years?
“Quality of ONE” is a vision to achieve excellence that focuses on a vital human aspect. It requires growing a culture within teams to transform the perception of quality from an activity to ownership.
An organization should be at least at level 3, Defined Systems Approach, of the Management System Maturity Model to reap the rewards of a culture of excellence.
Accidents and injuries, instances of nonconformance with a policy or standards—really, failures of any kind—can all contribute to a need for an organization to change.
If you’re old enough to remember The Lone Ranger, Tonto and Silver (the Lone Ranger’s trusty horse) you’ll also remember the famous silver bullets. Unfortunately, silver bullets only exist in Hollywood, not in the real world. I’ve had several conversations with people whose companies are using lean transformations to pursue the magical silver bullet.
No matter your position at your company, have you ever asked yourself, “What are the key elements that drive outstanding performance?” Certainly, having good products and processes are among those important elements but that’s only two legs of a three-legged stool and without that third leg the stool will topple.