Daniel Zrymiak

This article considers how quality professionals and practitioners can more effectively prepare for their certification exams which are proctored or supervised as they complete a selection of responses from multiple-choice questions.

This article discusses how ASQ’s Body of Knowledge for Six Sigma Certifications has added new expectations for implementing improvements, including Proof of Concepts, Try-Storming, Simulations (e.g. Monte Carlo, Dynamic Process Simulation, Queuing Theory), and Pilot Tests.

There are times when a Quality practitioner may be called upon to support team members in ways that go beyond the strict interpretation of the role. These are described in a way that indicates the necessary situation, along with the constructive outcomes from such involvement.

The purpose of this article is to show different examples of how a quality professional can exert influence on colleagues and team members, without having direct authority over those participants. 

Four distinct actions are recommended to ASQ Professional Members for optimal results. These pursuits represent the consistency and compounded benefits that long-term members of ASQ have been realizing and yielding for decades.

A state of chaos is the default mode unless our leadership inspires the team members and travels with them toward more elevated states.

Different examples of internal corporate dynamics that an internal quality leader must successfully navigate.

This article is adapted from Daniel Coyle’s book, “The Culture Code: The Secrets of Highly Successful Groups.” This book promotes three concepts: psychological safety, shared vulnerability, and a common sense of purpose.

Existing models and quality characteristics used for software, systems, and data quality can be leveraged to identify cost categories and support the creation of a Cost of Quality System for Quality 4.0.