Quality sat down with Jim Spichiger, program manager, Amazon Custom Service, and immediate past chair of the ASQ Inspection Division, to discuss his upcoming Quality Show South presentation.

Quality sat down with Stefan Friedrich of New Scale Robotics to explain why quality is often one of the later steps to automate. Adopting a robot or cobot can be intimidating but it doesn’t need to be. Here he describes what quality professionals need to know. Hint: it’s not programming.

Explore how AI can revolutionize country management models. Discover the results of our test on ChatGPT 3.5. Learn about the potential and limitations of AI for management and quality professionals.

The purpose of this article is to show different examples of how a quality professional can exert influence on colleagues and team members, without having direct authority over those participants. 

Software vendors are focusing on three trends to distinguish their offerings and better serve their customers.

This year’s State of the Profession survey was fielded March 23-27, 2023. Longtime readers of Quality know the survey is done to understand your peers in the industry. This year respondents had a different set of worries—and tools.

Some people might be nervous about completely switching careers, but not Jared Curtis. For his dedication to quality, strong communication skills, and interest in always learning, Jared Curtis is our 2023 Quality Rookie of the Year.

Over the years, I have seen firsthand that there seems to be no shortage of opportunities for quality professionals to become an irreplaceable member of an organization if they are highly skilled in resolving issues.

For many successful men and women in all walks of life, the key to success was that they were motivated more, at least in the beginning, by what was needed, or by what they felt they had to do, than thought of financial gain.

Recently I had a discussion with a quality manager concerning the focus of quality and what skills are important to success. It centered on the degree of focus which should be placed on the quality tools versus people and teams.