Articles Tagged with ''column''

It starts with a question: “What’s the worst that can happen?” Sounds like the sentiment underlying any over-the-top movie centered on a buddy’s bachelor party.

Regardless of the business you have customers and some of them are unhappy. Coping with these customers is an inevitable part of everyday business life and how you deal with them is a predictor of success.

Rube Goldberg is an American cartoonist well known for his illustrations depicting overly elaborate devices designed to accomplish relatively simple functions. These types of devices became widely known as Rube Goldberg machines.

In 2020, seeking to engage and contribute as a new member of the ASQ Board of Directors, I volunteered to participate in a diversity, equity, and inclusion task force.

Most organizations have discovered that their future success hinges on reinventing themselves as a lowest-cost producer. One of the keys is to focus on actions that can impact real costs every day.

A great deal of life advice from a great many people suggests that focus should be placed on the positive while dismissing the negative.

Most organizations have discovered that their future success hinges on reinventing themselves as a lowest-cost producer. One of the keys is to focus on actions that can impact real costs every day.

Dealing with customer complaints presents a “moment of truth” in which frontline employees have one chance to provide a lasting impression that your organization really cares about treating them fairly and with respect.

Consolidation is something we’ve all done. It’s efficient and can help save time and space and naturally leads to greater organization and productivity.

Ain't Nothing Like the Real Thing is a song by Marvin Gaye and Tammi Terrell from 1968. The idea expressed in the song was so strong that it was not long until it was co-opted by commercialism.