Craig Sutton is a practice leader within Kepner-Tregoe Inc.'s Industrial Products Practice, based in Sydney, Australia. He can be contacted at [email protected]. Visit Kepner-Tregoe, a Princeton, NJ-based international consulting and human resource development firm, at www.kepner-tregoe.com.
Since its success at General Electric in the early '80s, Six Sigma has become the process improvement method of choice within manufacturing environments.