Articles by Jim L. Smith

I have written about success many times in my blog and in previous columns (see June 2011) and likely will in the future as well. It is a topic that intrigues most people as we work through our personal and professional maze.

One of my quality engineering students asked if there was such a thing as internal quality consultants.

Persistence is something I’ve written about in the past and the topic recently came to surface in one of my quality management course sessions.

Management has an obligation to create an effective and sustainable quality culture. Quality professionals, however, have a significant responsibility to help the organization accomplish this goal.

Do companies fail because of a lack of a robust quality system? During a recent quality discussion, a quality engineer asked a group of quality professionals if anyone knew of companies who had gone out of business due to quality problems.

The focus of this particular column may not be popular and it may put some readers on the defensive.

No doubt you’ve heard the saying “Attitude Is Everything”? While attitude might not really be “everything,” in many situations it is the single most significant determining factor of success.

In this month’s column I’ll discuss ethics and its relationship to quality.

Jim Smith talks about setting goals in the new year.

We’re already more than a decade into this new century, and companies are still waiting for the “next big thing” to surface.