Chigbo Ezumba, ASQ Certified Quality Engineer (CQE), Port Harcourt, Nigeria, is a member of the ASQ Inspection Division. He is in charge of conducting VOC surveys for the division.
According to the ASQ Quality Glossary, voice of the customer (VOC) is defined as, “The expressed requirements and expectations of customers relative to products or services, as documented and disseminated to the providing organization’s members.”
