Software
Digging Deeper with Root Causes
It is helpful to extend your root cause analysis by looking at the problem from several different angles.
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Michael Mills, who writes for isoTracker QMS software, has managed quality systems in large and small companies for close to thirty years. He is a member of ASQ and ISO TC 76 and has audited to ISO 9001 since 1996. He blogs regularly at pragmatic-quality.blogspot.com/.
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