Total quality management is a way to describe a business environment where employees constantly improve their performance and are committed to maintaining high standards.
It’s difficult to find a business or industry that isn’t driven by software applications. From phones and laptops to manufacturing systems to validated applications for regulated industries, software drives many of our business processes.
Quality is hard to get right, regardless of industry. Many organizations treat quality implementation efforts, such as product quality tracking, to be burdensome but necessary.
Quality managers looking to find real insights from pages upon pages of raw quality data might not be successful. But managers with Statistical Process Control (SPC) software will have a leg up.
Manufacturers are increasingly participating in EHSQ programs. They realize that worker well-being, operational excellence, and compliance aren’t only ethically important, they’re also good business: Organizations with excellent safety, health, and environmental programs outperformed the S&P 500 by 3-5 percent.
Even in today’s constantly evolving world, there remains a truism. Those who are more successful produce better results than many of their peers. They do it better and faster than their counterparts. This is not intuitive for everyone. It has to be developed or redefined.
In a recent quality management class, group discussion centered on frustration in the workplace resulting from lack of appropriate employee recognition. Several people recounted how disappointing it was to go “above and beyond” only to find there was little appreciation for what was accomplished.
What do you call a leader with no followers? A guy taking a walk. It is a line from The West Wing that I often think about. Within the context of the scene and the character, it is a response to a potential loss of leadership.
Business leaders have long realized that creativity leads to innovation, which is a key ingredient to achieving success. They recognize that innovation is the most important single skill that an organization can possess if it is to remain competitive.