Articles Tagged with ''quality management''

In late September 2018, NBC began televising “New Amsterdam,” a medical drama inspired by Dr. Eric Manheimer’s memoir, “Twelve Patients: Life and Death at Bellevue Hospital,” and his 15 years as medical director there. 

The truck was already loaded and ready to be delivered to an important customer when a quality issue came to light. When the operations leader found out about the problem, he quickly arranged a solution.

Successful management and leadership of the quality department for an organization involves an integrated approach that includes a communication network that extends both horizontally and vertically within the organization as well as outward to customers and suppliers.

John Jennings describes how he once had to deal with an unusual problem. A pregnant employee came to him and said that a coworker put a curse on her unborn child. He asked the other coworker, did you put a curse? When the coworker said yes, he told them, “You have to take it off.” So they did.

Voice of the Customer (VoC): Enhance Quality by Capturing Stated, Implied and Silent Needs is the first in a series of Insight Reports dedicated to helping you improve your quality management by mastering the Voice of the Customer methods.

Almost 30 years ago the Construction Industry Institute (CII) researched the “Costs of Quality Deviations in Design and Construction,” and concluded that, “The average cost of rework on industrial projects exceeds 12%.” Design deviations accounted for about 80% of the increased cost and construction deviations only 20%.

Quality and job satisfaction seem to go hand in hand. Only 7% of respondents were not at all satisfied with their job, according to our 18th Annual State of the Profession Survey. 

Higgins, a 25-year APQC veteran, assumes reins.

Ideagen’s software to be rolled out into  Europe, North America and China.

The industrial internet of things (IIoT) is moving from a future promise to real-world strategy as manufacturers seek to transform sensor data into actionable insights. In fact, research firm MarketsandMarkets predicts that the worldwide IIoT market will grow to $195.47 billion by 2022.