I kept waking up at 7:47 and also noticed the same time on the clock in the evenings. When I mentioned it to my niece, she said it happens to her too, at a different time of the day.

How well do the people responsible for meeting the quality standards understand the standards? Quality managers have access to effective tools to ensure that both the quality team and the entire organization are well-grounded in the most important standards.

The beauty of a good anecdote is that it answers a question or provides a perspective in a much more engaging and memorable way, much like a fable or a fairy tale.

In 2003, the company I was working for took the pioneering step of pursuing ISO 9001:2000 Certification. When the management made this decision, I was the sole volunteer who willingly invested extra hours to establish a robust quality management system for the company.

So how does a company encourage employees to perform and to seek to learn more about effective auditing? There are a few things that could be useful in your internal training program.

Change management is a process for ensuring that the people affected by change understand the nature of the change and the reasons for it. Successful change management is an all-hands-on-deck activity.

Like other puzzles—and any other endeavor—the key to a solution is an understanding of the rules and the tools to lead you to the solution.

How to best walk the tightrope between satisfying customers, stake holders, and budgets.

A state of chaos is the default mode unless our leadership inspires the team members and travels with them toward more elevated states.